Reviewers are deeply divided on Newport Veterinary Center. While some praise the compassionate care for exotic pets and friendly veterinarians, multiple pet parents report serious concerns about staff inexperience handling anxious animals, consistently unhappy front desk service, and a troubling pattern of surprise billing with no upfront pricing transparency.

• Veterinarians lack experience handling fearful/anxious pets; staff may ask owners to assist rather than managing animals professionally
• Significant pricing concerns: customers report surprise charges, lack of cost transparency, and bills reviewers consider excessive ($446–$580 for routine visits)
• Front desk staff described as unhelpful, unhappy, or unwelcoming despite friendly veterinarians
• Showed exceptional compassion and emergency care for exotic pets like hamsters
• Communication issues: forgotten charges discovered after visit, no pricing discussion before services