Reviewers praise Ocean Avenue's front desk efficiency, cleanliness, and compassionate staff who follow up on pets. However, a troubling pattern emerges around inconsistent veterinary care: records aren't being reviewed, wait times are excessive, diagnostic quality is questionable, and some cite a recent decline in clinical standards after staff changes.

• Excellent front desk, welcoming atmosphere, and attentive post-visit follow-ups
• Dr. Kim (Wed–Thu) specifically praised for professional, thorough care
• Recurring concern: vets don't review patient records or medical history
• Long wait times and diagnostic quality issues reported by some
• Service quality may have declined; revolving door of veterinarians noted