Reviewers consistently describe serious concerns about animal welfare, cleanliness, and staff conduct. Reports include poor cage conditions, inadequate animal care, pest infestations, rude employees, and troubling customer interactions that suggest this facility falls well short of acceptable standards.

• Animal welfare concerns: neglected birds, cramped cages, visible bugs in habitats, poor hygiene
• Unsanitary conditions: fly infestations, pest problems, wet/soiled bedding throughout store
• Unprofessional staff: rude, dismissive, unhelpful with questions; snappy customer service
• Safety issues: open cages with no containment, staff conduct making customers uncomfortable
• High prices questioned given poor conditions and animal treatment standards