Reviewers praise Polk Street Animal Hospital's clean facilities, reasonable fees, and veterinary expertise—particularly doctors Cote and Rosen. However, multiple pet parents report consistent issues with front desk staff professionalism, including rudeness, poor communication, and unwillingness to answer questions, which has driven several long-term clients away.

• Clean facility with responsive, knowledgeable veterinarians (Dr. Cote, Dr. Rosen, Dr. Koelemij)
• Front desk staff repeatedly described as rude, curt, dismissive, and unprofessional
• Significant price increases without advance notice (e.g., nail trim rose from $30 to $70)
• Concerns about vet tech training and handling anxious/painful animals
• Poor communication about pricing, policies, and pre-visit medication recommendations