Reviewers are deeply divided on this clinic. While some praise friendly staff and accommodating service, one detailed negative experience describes rudeness, poor communication, and lack of empathy—though Dr. Sue Brown is specifically commended for compassion. The clinic appears inconsistent in its patient care approach.

• Front desk staff (Ava, Laci) frequently praised for warmth and helpfulness
• Dr. Sue Brown noted as compassionate and knowledgeable (relief vet)
• Willing to see pets without appointments and offer minor grooming services
• Serious concerns: dismissive vet tech, poor communication, disorganization
• Management unresponsive to complaints and concerns from clients