Reviewers consistently praise Prospect Heights Animal Hospital for compassionate, attentive care—especially with anxious or difficult pets—and highlight responsive staff and follow-up. However, one serious complaint alleges a medical error during a teeth cleaning that caused complications and poor emergency response.

• Excellent with anxious/fearful pets; staff goes above and beyond
• Thorough, professional care across various procedures and animal types
• Responsive follow-up care and compassionate emergency handling
• One account of serious alleged medical error and delayed response
• Staff praised for kindness; manager Lissette noted for going extra mile