Reviewers praise the staff's compassion, professionalism, and medical expertise, with multiple mentions of excellent care during difficult situations. However, one reviewer reported a dismissive experience and disagreement over diagnostic and treatment decisions that led them to seek emergency care elsewhere.

• Staff consistently described as kind, compassionate, and supportive across all roles
• Thorough explanations of diagnoses and treatment plans; detailed post-op follow-up
• One reviewer felt dismissed and charged for additional testing after initial visit
• Named staff praised: Dr. Morse, Dr. Esparragoza, Dr. Tiau, Nolan, Miranda, Sky, Rebecca
• Successful handling of emergency surgery and complex pet health cases