Reviewers overwhelmingly praise Reed Animal Hospital's warm, knowledgeable staff and compassionate care, with particular acclaim for Dr. Johnson, Rosie, and the dental team. However, one detailed 1-star review alleges serious negligence—unauthorized surgery on a heart-condition dog resulting in death—raising significant concerns that warrant careful consideration.

• Staff remembered by name; described as genuinely caring, friendly, and going above and beyond
• Dr. Shari Johnson praised for clear explanations, listening, and offering thoughtful treatment options
• Long-term clients (decade+) report consistent quality and reasonable pricing; insurance-friendly
• One serious allegation: unauthorized surgery on dog with heart condition; inadequate anesthesia oversight; dog died; no refund or apology offered