Reviewers report deeply conflicting experiences at Riverside Animal Hospital. While some praise Dr. Rossi's expertise and compassionate care for exotic pets, others describe serious concerns including a fatal prescription error, poor facility cleanliness, disorganization, and staff that declined emergency care near closing time.

• Dr. Rossi praised for expertise with exotic animals, but criticized for gruff demeanor and phone prescriptions without examination
• Critical safety incident: fluorouracil (chemotherapy drug) prescribed and caused pet death; facility declined responsibility initially
• Facility cleanliness concerns: reviewers report dusty, unkempt office and unclean exam rooms
• Emergency care declined at 5:40pm when clinic closed at 6pm despite life-threatening animal situation
• Staff disorganization: poor communication, lack of direction, and inconsistent professionalism reported