Reviewers are sharply divided on South Bay Animal Hospital. Pet parents praise emergency care responsiveness, veterinarian expertise, and staff compassion with anxious animals—particularly Dr. Atwal. However, others express serious concerns about billing practices, medication markups, refusal of care tied to patient questioning, and a traumatic boarding incident with lasting behavioral effects.

• Fast emergency response and skilled trauma care; staff excellent with fearful dogs
• Significant pricing concerns: medication markups, unclear fee structures, advance charges
• Alleged refusal to treat based on patient questions about billing and service terms
• Past boarding incident with inadequate supervision and poor animal care standards
• Long-term therapy services praised for dedication and professionalism