Reviewers praise Steinway Court's knowledgeable, caring veterinarians and fair pricing, particularly highlighting personalized care and honest treatment recommendations. However, concerns about misleading exotic pet advertising, inconsistent front-office friendliness, and poor communication regarding service limitations have left some pet owners frustrated.

• Veterinarians are genuinely caring, gentle, and avoid unnecessary upselling
• Excellent for international travel health certificates and general pet care
• Front office staff can feel dismissive or annoyed with clients
• Advertises exotic/reptile services but refers complex cases elsewhere without upfront disclosure
• Strong follow-up care with phone calls and progress checks