Reviewers praise the clinic's caring veterinarians and standout staff members Brianna and Denise, but multiple pet parents report serious concerns about rude, dismissive management and unprofessional behavior from leadership that creates an uncomfortable experience despite solid medical care.

• Dr. Lily and Dr. Doloroso praised for thorough, compassionate care
• Staff members Brianna and Denise consistently highlighted as genuinely kind and helpful
• Management and some staff (boss, Abby) criticized for rudeness and lack of empathy
• Long-term patient relationships valued; concerns about recent ownership changes
• Strong emergency response; handles new patients without appointments well