Reviewers are sharply divided. While some praise friendly staff and professional care, others report serious concerns about declining communication, unnecessary procedures, high costs compared to competitors, and delayed treatment that allegedly harmed their pets' health.

• Poor follow-up communication: missed vaccine reminders, unreturned calls for medication refills
• Questionable treatment decisions: customers report unnecessary extractions and delayed antibiotics
• Significantly higher pricing than competitors for routine care (vaccines, checkups, procedures)
• Inconsistent hours and accessibility issues frustrate pet owners
• Staff friendliness praised, but care quality and responsiveness seen as declining