Reviewers praise Thrive's compassionate, non-judgmental staff and genuine care for pets, though one negative experience highlights concerns about phone communication and customer service responsiveness during emergencies. Most patients report feeling valued rather than treated as transactions.

• Compassionate, kind staff (front and back) who make pets and owners feel welcomed
• Non-judgmental approach; staff don't shame owners about delayed care
• Phone communication issues during urgent situations; one reviewer switched vets after poor emergency consultation
• Honest pricing without pressure for unnecessary add-ons
• Skilled at handling difficult procedures (nail removal, vaccine clinics for rescues)