Reviewers report significant concerns about customer service, communication, and compassion at Town East Animal Hospital. While one reviewer praised specific veterinarians (Dr. Chelly and Dr. Joe Quinn) for excellent care, multiple reviewers describe feeling dismissed, accused of neglect, pressured into unnecessary services, and poorly treated during emotionally difficult moments like pet euthanasia.

• Poor phone etiquette and long wait times; reportedly difficult to reach staff
• Reviewers feel hospital prioritizes profit over animal welfare and compassion
• Serious concerns about bedside manner during euthanasia consultations; lack of empathy
• Dr. Chelly and Dr. Joe Quinn specifically praised for expertise and compassionate care
• Communication issues: vague on procedures, didn't review medical records, made unwanted medical decisions