Reviewers overwhelmingly praise Union Hill Animal Hospital for compassionate, individualized care and strong staff communication. However, one reviewer had a deeply distressing experience during end-of-life services, citing insensitive billing practices and loss of personal items.

• Exceptional patience with anxious/nervous pets; customized exam approaches for comfort
• Thorough record-keeping and staff who learn individual pet personalities and needs
• Compassionate end-of-life care (though one reviewer had opposite experience)
• Friendly, attentive doctors and nurses; prompt appointments
• Concern: One review reports rushed billing during euthanasia and lost pet belongings