Reviewers are deeply divided on VCA Animal Hospital. Most praise Dr. Tran and the team for attentive, caring service and effective diagnostics, while one reviewer alleges serious clinical negligence, misdiagnosis, and overcharging that resulted in significant pet health crises and costly treatment.

• Dr. Tran consistently praised for listening, teaching, and calm pet handling
• Strong communication and thorough approach to answering owner questions
• One critical account of delayed heartworm prevention advice and missed malignant tumor diagnosis
• Friendly, efficient staff and reasonable cost-consciousness noted by satisfied clients
• High costs ($300+ per visit) cited as concern in negative review