Reviewers praise VCA Los Gatos for compassionate, skilled veterinarians like Dr. Peterson and Dr. Wiese who provide thorough care and take time with pets, especially in emergencies and complex cases. However, some report serious concerns about medical record errors, accountability issues, and past surgical decisions that didn't match pre-procedure discussions.

• Dr. Peterson and Dr. Wiese noted for emergency responsiveness, surgical skill, and patient communication
• Staff described as friendly and welcoming; comfortable environment for pets
• Concerns about medical record accuracy and potential mixing of patient files
• Mixed experiences with management accountability when issues arise
• Book appointments in advance as hospital gets busy