Reviewers praise VCA's clinical expertise, compassionate staff, and quick appointment availability, with several highlighting Dr. Horne's thoroughness and detail. However, concerns emerge about inconsistent front-desk interactions and one serious complaint about prolonged, costly treatment without resolution.

• Fast appointments same-day; staff noted as compassionate and kind
• Dr. Horne praised for thorough exams, detailed explanations, and cost-conscious care
• Front desk interactions reportedly brisk and unconcerned; impacts first impressions
• One reviewer reports 5+ months, $1,000+ spent on ear infection without resolution