Reviewers praise VCA Bascom's caring staff, expertise with exotic pets, and personalized care, but note concerns about lengthy wait times, slow procedures even for routine visits, and pricing. Pet parents appreciate the convenience and professional quality, though some felt follow-up care could be more thorough.

• Excellent exotic pet care; staff knowledgeable about rats and specialized animals
• Caring, attentive staff who go out of their way to help pet owners
• Slow wait times and lengthy procedures even for simple visits like vaccinations
• Higher price point; some feel costs not justified for routine care
• Strong expertise and professionalism, though follow-up care attention varies