Reviewers praise VCA Brookline's cleanliness, specific veterinarians (Dr. Groper, Dr. Feldman, Dr. Luci Mehr), and accommodating service, but several report negative experiences with front-desk staff rudeness and frustration over pricing practices.

• Standout vets: Dr. Groper, Dr. Feldman, Dr. Luci Mehr praised for expertise and care
• Front-desk staff inconsistency: some described as kind/friendly; others report rudeness
• Clean facility and convenient location noted positively
• Concerns raised about aggressive upselling and high diagnostic costs
• Long-term clients express loyalty; newer clients report dismissive treatment