Reviewers praise VCA Crocker's caring veterinarians and staff passion for animals, with particular appreciation for Dr. Choi's attentiveness. However, one detailed account raises concerns about medication fulfillment delays, inconsistent front desk communication, and billing clarity that reportedly caused treatment gaps for a rescue dog's ear infection.

• Dr. Choi noted as personable, caring, attentive, and patient with pets
• Staff described as passionate and nice; separate waiting areas for cats and dogs
• Partnership with shelter providing complementary exams for adopted pets
• Medication refill delays and inconsistent front desk answers reported
• Billing and follow-up visit charge disputes; customer service training gaps noted