Reviewers are sharply divided on this hospital. Pet parents praise the compassionate end-of-life care and knowledgeable vets, but others report serious concerns about refusal to treat sick animals, unclear pricing, rough handling of pets, and poor customer service including a manager who hung up on a client.

• Highly praised for compassionate euthanasia and end-of-life care
• Concerns about refusing treatment to sick/critical animals
• Complaints of unclear pricing, surprise charges, and billing inconsistencies
• Reports of rough pet handling and incomplete services during visits
• Mixed staff professionalism; some praised, others criticized for dismissiveness