Reviewers generally praise VCA MacArthur's caring staff and veterinarians, particularly Dr. Friesh, noting they listen carefully and go above and beyond with services like pet passports. However, one customer felt misled about pricing and free exam eligibility during phone scheduling, and parking challenges were mentioned as a frustration.

• Dr. Friesh and staff are compassionate, thorough listeners who explain treatment options well
• Successfully handled urgent needs like pet passports and USDA health certificates
• Staff flexible and non-judgmental about budget considerations
• Phone scheduling may lack clarity on pricing and free exam eligibility
• Difficult parking situation in Georgetown location