Reviewers report significant frustration with strict appointment policies, lack of pricing transparency, and inconsistent staff professionalism, though some praise compassionate end-of-life care. The hospital appears to have shifted toward a more rigid, less client-friendly approach that contrasts sharply with positive experiences around euthanasia services.

• Strict grace period policy (1-2 min late = reschedule) applied inconsistently
• Staff refusal to provide service pricing information over phone
• High exam fees ($130 for 15 min) with no first-time client discount
• Compassionate end-of-life care with quiet rooms and paw prints
• Mixed staff professionalism; some helpful (Tai), others unprofessional (Kim)