Reviewers praise the hospital's compassionate, attentive veterinarians and caring staff, with several highlighting individual doctors' kindness during difficult visits. However, concerns emerge around diagnostic consistency between veterinarians, long wait times, and a serious miscommunication regarding cremation services that caused significant emotional harm to a grieving pet owner.

• Vets praised for compassion and attentiveness, especially Dr. Krysl, Dr. Games, and others during sick/end-of-life care
• Recurring complaint: hour+ wait times even for routine appointments like vaccines
• Diagnostic discrepancy: cat cleared healthy one year, diagnosed with $2.2k dental disease the next by different vet
• Serious cremation service error with unclear communication about ash return policies
• Staff receptive to complaints; hospital offered refunds and made efforts to remedy issues