Reviewers consistently praise VCA University Animal Hospital for compassionate, skilled veterinary care and staff who treat pets and owners with genuine empathy. However, pricing concerns emerge as a notable weakness, with one reviewer criticizing non-transparent costs and high fees compared to competitors.

• Exceptionally compassionate, skilled veterinarians like Dr. Koch and Dr. Settle
• Staff goes above and beyond for anxious pets and owners; separate cat waiting room reduces stress
• Pricing not disclosed upfront; reviewers report higher costs than competitors
• Willingness to work with owners on costs and offer financial accommodations
• 15-20 year loyalty from long-term clients speaks to consistent quality care