Reviewers are sharply divided on VCA Vets & Pets. Some praise the staff's compassion and medical expertise, particularly for complex or anxious pets. However, multiple pet parents express serious concern about aggressive upselling, high prices relative to competitors, and additional exam fees that feel unnecessary—with some calling it a money-making scheme.

• Staff compassion & patience with anxious/difficult pets praised by loyal customers
• Aggressive upselling & high prices compared to other vets—common complaint
• Frequent unnecessary exam fees charged even for follow-up vaccines
• Poor phone communication; won't quote prices before $250 consultation fee
• Dr. Lem mentioned positively by long-term clients; mixed overall experience