Reviewers praise the clinic's surgical expertise and emergency care, with several crediting the team for saving their pets' lives. However, one negative review criticizes reception staff for refusing to provide urgent guidance for a bleeding ear emergency, raising concerns about accessibility and compassion during critical situations.

• Skilled surgeons and emergency care; reviewers report successful complex procedures
• Staff named Jurena, Mark, and Dr. Chauhim praised for warmth and support
• Dr. Steven Fox noted for detailed, educational consultations about pet health
• Reception staff responsiveness varies; one reviewer reported unhelpful refusal to help with urgent issue
• Overall knowledgeable and professional care when appointments are accessible